Document Handling Policy

Diaspora Keys uses document workflows to make remote property and transaction decisions easier to support with organized evidence. This policy outlines how documents may be uploaded, reviewed, stored, shared within the workflow, and retained for trust, operational, and compliance purposes.

Depending on the service being used, documents may include identity records, property materials, title-related evidence, contracts, invoices, receipts, inspection reports, service deliverables, payment references, compliance records, and communications or attachments needed to support a transaction or dispute review.

Users are responsible for ensuring that documents they upload are lawfully obtained, relevant to the workflow, materially accurate to the best of their knowledge, and appropriate to share. You should avoid submitting altered, misleading, irrelevant, or unauthorized materials through the platform.

Documents may be reviewed to support listing verification, case handling, contract preparation, escrow or payment context, operational support, fraud prevention, and partner accountability. Document review is intended to improve clarity and decision readiness, but it does not by itself guarantee legal validity, completeness, or outcome certainty.

Diaspora Keys aims to limit document visibility to the users, teams, partners, or providers with a legitimate workflow-related need to access them. Access may vary depending on the role of the person involved, the transaction stage, the sensitivity of the material, and any applicable compliance or support requirement.

Where needed, the platform may preserve uploaded materials, related metadata, or later versions of a file to help maintain a useful evidence trail. This is particularly important when a transaction changes state, a document is updated, or a dispute, fraud concern, or compliance review is opened.

Diaspora Keys uses administrative and technical controls designed to reduce unauthorized access, accidental loss, misuse, or inappropriate disclosure of uploaded materials. While no digital system can promise absolute security, the platform seeks to apply handling safeguards proportionate to the trust-sensitive workflows it supports.

Documents may be shared with payment partners, legal professionals, verification agents, support personnel, compliance reviewers, or other authorized service participants where reasonably necessary to deliver the requested workflow or investigate a legitimate issue. Such sharing is limited by operational need and the platform’s broader privacy posture.

Uploaded documents and related records may be retained for workflow continuity, trust and safety review, auditability, legal compliance, support follow-up, and dispute management. Retention periods may differ depending on the nature of the document, the services involved, and applicable legal or operational requirements.

Users may not upload forged records, impersonation materials, malware, unlawful content, confidential documents they have no right to disclose, or files intended to manipulate trust, payment, or compliance outcomes. The platform may restrict access, remove materials, or escalate the account if misuse is reasonably suspected.

Even when a document appears organized or complete, users should still exercise judgment and seek independent professional advice where appropriate. Document handling tools can improve visibility and coordination, but they do not replace legal review, local regulatory checks, title investigation, or financial due diligence.

Diaspora Keys may update this Document Handling Policy as workflows, regulations, or platform controls evolve. If you need help with access, missing files, upload concerns, or document-related questions, you should use the Help Center or Contact Support routes for assistance.